OpenAI launches beta letting businesses claim and manage ChatGPT profiles
The feature is part of a wider set of business tools in the chatbot, with business agents first offered to eligible U.S. e-commerce firms.
By Standard Topic. AI-generated from the reporting listed under Coverage. Published . Updated .
What happened
OpenAI launched a beta called Businesses inside ChatGPT, allowing companies to claim and manage their profiles, update their information, and track how users engage with them. The rollout includes a Business Hub showing mentions, profile views and clicks to websites. Verified Business Agents that can help users with tasks such as comparison shopping are first available to eligible e-commerce and online service businesses in the US.
Why it matters
The tools give brands a free route into ChatGPT conversations, while OpenAI also sells ads in the same space. Companies gain data on how often they are mentioned and how many users click through to their sites.
Timeline
- Nov 10, 1:00 PM ET: OpenAI said it was launching Businesses in beta within ChatGPT, letting companies claim and manage their profiles.
- Nov 10, 1:45 PM ET: OpenAI announced the ChatGPT Business Hub, which offers analytics on mentions, profile views and clicks to websites.
- Nov 10, 3:17 PM ET: Business Agents were described as letting eligible US e-commerce providers talk to customers directly inside ChatGPT.
Coverage
- OpenAI Launches Businesses Beta in ChatGPT, Letting Companies Claim Profiles (NewsCord)
- OpenAI turns ChatGPT into a business directory with AI agents that handle customer questions (the-decoder.com)
- A New Rival for GEO Startups: ChatGPT Now Tells Companies How Often They’re Mentioned (trendingtopics.eu)
- Businesses in ChatGPT Business Hub Live With Click Data (seroundtable.com)
- OpenAI lets businesses claim ChatGPT profiles, adds AI agents for US e-commerce firms (TradingView)
- ChatGPT is getting verified AI ‘Business Agents’ (theverge.com)
- OpenAI’s new business agents give brands a free way into the conversation it’s also selling as an ad (digiday.com)
- Introducing Businesses in ChatGPT (openai.com)
- As brands dive into ChatGPT, OpenAI will let them track their mentions (tubefilter.com)
- OpenAI Tests a ChatGPT Dashboard for Brand Mentions, Clicks (fourweekmba.com)
- ChatGPT is about to show brands their mention count (digiday.com)
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